Shipping policy

Shipping Policy

Last updated: June 2026

1. Processing Times

Orders are typically processed within 1–3 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.

2. Delivery Options and Timeframes

We offer the following delivery options within the UK:

• Standard Delivery (3–5 business days) — Rates calculated at checkout
• Express Delivery (1–2 business days) — Rates calculated at checkout

For international orders, delivery times and rates will vary by destination and will be calculated at checkout.

3. Delivery Charges

Shipping charges are calculated based on your order weight and delivery location and will be displayed at checkout before you confirm your order.

4. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

5. Delays

We are not responsible for delays caused by circumstances beyond our control, including but not limited to severe weather, carrier disruptions, or customs delays for international orders.

6. International Shipping

We ship to selected countries worldwide. International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in our prices or shipping costs.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 14 days of the expected delivery date using the contact details on our website. We will do our best to resolve the issue promptly.

8. Incorrect Delivery Address

Please ensure your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect address provided by the customer.